Returns & Refund Policy
Last updated: January 26, 2026
1) Digital Products (Templates, Downloads, Files) — All Sales Final
All digital products sold by Maison Wilde Affairs are non-refundable and non-returnable.
Because digital files are delivered instantly and cannot be returned, we do not offer refunds, returns, or exchanges for digital downloads once an order is placed.
We will help if there is a technical problem
If you experience a technical issue (for example: broken download link, corrupted file, or you received the wrong file), contact us within 7 days of purchase and we will provide:
- A working replacement file and/or
- A corrected download link
Contact
Email: chichi@maisonwildeaffairs.com
Support hours (ET):
Monday–Friday: 4:30 PM – 8:00 PM
Saturday: 9:00 AM – 4:00 PM
Please include your order number and the email address used at checkout.
2) Physical Décor Services — Deposits & Cancellations
For physical décor services and event-related services, a non-refundable retainer/deposit is required to reserve your date and begin planning and preparation.
Cancellation, rescheduling, and any refund eligibility (if any) are governed by your signed service agreement.
3) Force Majeure / Substitution (Physical Décor Services)
If circumstances outside our control occur—including illness, emergencies, severe weather, venue restrictions, or other unforeseen events—Maison Wilde Affairs may:
- Reschedule services, and/or
- Provide a qualified substitute vendor where appropriate
Any remedies and refund eligibility (if any) will follow the terms in your signed service agreement.
4) Chargebacks & Disputes
If you have an issue with your order, please contact us first so we can help. Filing a chargeback for a successfully delivered digital product may result in loss of access to files.
Core Packages Ceremony Florals
Starting at $2,200
Arch florals or focal piece + aisle clusters + small welcome moment for your guest book or entrance table. Designed in your palette, delivered, installed, and broken down by our team. *Best for: Garden ceremonies, indoor altars, traditional church or chapel settings, intimate gatherings where the ceremony moment is the design priority.
Cocktail Hour Flowers
Starting at $1,000
Bud vase clusters and minimal floral moments on cocktail tables, plus standard bar styling. Designed to complement your reception aesthetic and welcome guests into the celebration.*
*Optional upgrade: Statement Bar Arrangement (+$350): Transform the bar into a focal photography moment with a fuller floral installation and layered candlelight. Best for: Receptions with a defined cocktail hour, corporate events with networking space, celebrations where the bar is a design feature.
Reception Florals–Most popular
Starting at $4,800
10-12 centerpieces in our signature mixed-height design, sweetheart or head table styling, and welcome/seating chart coordination. Two centerpiece styles across your tables for visual rhythm. Designed, delivered, installed, and broken down.*
*Optional upgrades:
Sweetheart table installation with floral framing or velvet draping(+$650), Upgrade to primarily fresh florals(+$1,200-$2,400), Cake table floor florals(+$350-$750),Premium installation moments (hanging florals, statement Pergola) Best for: Most weddings, corporate galas, milestone celebrations where the reception is the heart of the day.
Add-On Services
Personal Flowers Package
Starting at $1,650
Bridal bouquet, bridesmaid bouquets (up to 6), groomsmen boutonnières (up to 6), flower girl and ring bearer pieces, mother corsages and father boutonnières. Delivery and pinning support included.
Premium upgrades: Cascading bridal bouquet (+$400-$650) Expanded wedding party (8+ attendants per side) (scales by piece) All-fresh premium varieties (+$500-$1,200)
Signage Essentials Suite
Starting at $700. A curated signage package designed in your wedding palette: Custom welcome sign (foam board or budget acrylic), Custom seating chart insert or printed display, Table number set (10-12 numbers)*
* Optional Upgrade: Signage Essentials Suite, Starting at $1,500. Everything in Essentials, plus ONE tall statement piece — life-size photo cutout (5-6ft), oversized welcome sign, or custom photo display - Premium acrylic signs (welcome, seating chart), Bar menu or directional/wayfinding signs
A LA CARTE SIGNAGE MENU
Available alongside a Core Location Package, OR as part of either Signage Suite. Individual pricing for couples who want piece-by-piece customization.
- Custom Welcome Sign — Foam Board (24”x36”): from $275
- Custom Welcome Sign — Premium Acrylic (24”x36”): from $450
- Custom Welcome Sign — Oversized Statement (36”x48”, foam or acrylic): from $550
- Seating Display Custom Seating Chart Insert (digital file for venue TV or mirror display): from $250
- Custom Acrylic Seating Chart with Easel (24”x36”): from $475
- Custom Foam Board Seating Chart with Easel (24”x36”): from $325
- Table Number Set (10-12 numbers, foam or budget cardstock): from $175
Premium Acrylic Table Number Set: from $325 - Bar Menu / Drink Sign (acrylic, 18”x24”): from $225
- Directional / Wayfinding Sign Set (3-5 signs): from $300
- Tall Statement Photo Display — 5-6ft, foam mounted: from $650
- Tall Statement Photo Display — 7-8ft, premium foam mounted: from $950
- Photo Wall Installation — custom backdrop integrating multiple photos: from $1,400
- Stationery (Custom Paper Goods)
Day-of Paper Goods Suite (programs, menus, place cards): from $650 - Full Wedding Stationery Suite (save-the-dates + invitations + day-of): from $1,800
- 360 Photo Booth: 2 hours $600, 3 hours $900, 4 hours $1,200
- Traditional Open-Air Photo Booth (sourced via vendor partner)3 hours: $750 – $950 (vendor rate + MWA coordination fee)4 hours: $950 – $1,200
- Custom Neon Name Sign (Couples purchase, MWA coordinates: Sign $200-$400 + $75 sourcing coordination, Couple keeps as home keepsake after the wedding.)
READY TO TALK?
Every event is different. Every proposal is custom-built. The pricing above is your starting point — the real conversation begins when we sit down (virtually) and talk about what you’re picturing.
NOT READY YET?
Download our freeWedding Planning Roadmapguide — a short walkthrough to help you uncover the aesthetic that actually fits you, before the Pinterest spiral takes over.